Refund policy

Returns & Refunds


You have the right to withdraw from this agreement, within 30 days after the delivery of the products to you has been completed. If you wish to withdraw from the contact us through the provided links on this website under the section "Contact us" or via email under the address: contact@babylove.ie. Alternatively, you can write to Connacht Spectrum Limited, Apt Baurisheen, Oughterard Co Galway H91Y9N3.


All the charges will be refunded to you within 14 days of receiving returned goods. Please note that we are unable to accept partial returns. If the products are in the process of delivery at the time when the withdrawal request is filled out, you will have to ship them at your own expense to the following address: Babylove.ie Cearnóg Nua Moycullen Co. Galway H91 YYN4. Please note that we can only process returns sent to the specified address by postage, returns performed in person will not be accepted. We recommend that you cancel your order as soon as possible to avoid unnecessary delivery costs. Returns on bulk items (such as furniture) require a return to the original shipping hub, the return address will be provided after the return request is being sent.

As per our terms and conditions returning any items is at your own expense and through your own courier.

Any products returned must be received by us in the same condition and, if possible, in the same packaging as when you received them from us. In order to process the return, you must provide order confirmation such as by e-mail. It is your responsibility to ensure those products being subject to the return process are shipped and packaged in a manner that protects them from damage during shipment. Any returned products that fail to comply with the above requirements will result in the failure of the return process and will be shipped back to the sender at their expense. Please note that due to hygienic reasons we’re unable to accept returns on underwear or cosmetics, which does not affect your statutory rights. 

For hygiene reasons: pillows, bed linen, mattresses, mattress covers, breast pumps, sippy cups, bottles, bottle teats, soothers, nasal aspirators and underwear that have been removed from their original packaging may not be returned unless they are faulty.

Defective products & warranty 

If the customer discovers that the received product is faulty in any shape or form, the report must be sent to the seller within 30 days from arrival.  Defective products will be collected at the seller's expense and the product will be replaced with a new one. Alternatively, the seller may send the buyer replacement parts to bring the product back into conformity with the contract. The parties may also agree on another satisfactory form of compensation for the product defect.
Reporting damage or defect to a product means that the product will be considered unfit for use until the damage or defect is eliminated and the product is restored back with the conformity of the contract, therefore, the seller will not be liable for any damage to health or property in connection with the use of a product with a defect or damage.
The replacement of the product for a new one will take place after the defective product has been collected from the buyer and a reasonable product assessment has been done by the seller. A product defect does not release the buyer from responsibility for the condition of the product during the product complaint process.
In the case of defects found immediately after unpacking, collection of the product is only possible in the original packaging and in the same, unused condition in which the product was delivered. 
For claims under warranty the product does not need to have original packaging.
The customer has the right to claim the product under warranty for the period of time during which the warranty is in force.

Full replacement/refund procedure.

The product to be replaced/refunded must be disassembled (if it was a self-assemble item) and packed in its original packaging. 

If the original packaging is not available, the buyer may use replacement packaging.
All items included in the original package must be packed in the package to be returned.
The seller undertakes to provide transport of the returned products at its own expense.
If the replacement/refund complaint is made on the basis of a partial damage, the replacement is made on the basis of the defect reported by the buyer in the complaint process. 
Cost of any missing parts, or damaged parts that were not a part of the original complaint process and occured as a result of mishandling or intentional damage caused by the buyer to the returned item may be deducted from the amount to be refunded, alternatively a surcharge to the sum of the value of the missing/damaged parts may be required to proceed with the replacement.
If applicable, buyer can request a proof of value for the replacement parts from the seller to justify the amount of the deductions.
If the exchange/refund complaint is made on the basis of a full damage, no conditions are placed on the contents of the returned parcel.
The refund/replacement will be issued by the seller immediately after the inspection of the returned parcel.

Parts replacement procedure

Once the buyer reports the damage of the product subject to the complaint process to the seller, it is the duty of the seller to effectively determine the extent of the damaged part to be replaced. It is the duty of the seller to provide sufficient means in order to bring the product back into conformity with the contract.
The replacement parts will be sent by the seller to the buyer at the sellers expense. The seller is obliged to dispatch the missing parts as soon as possible, but within a period not exceeding the specified maximum delivery time for the standard delivery offered for the product under complaint.
If it is not possible to provide a replacement part for the product subject to the complaint, the buyer has the right to receive a full refund of the costs incurred, or to have the product replaced with a new one under the replacement procedure.


Claiming a non-defective product

In the event of a complaint about a product that is of full quality and has no claimable defects, the transport costs are to be borne by the buyer and the seller is entitled to reimbursement of the costs incurred. In order to re-dispatch the product to the buyer, all transport and storage charges must be settled. An additional storage fee may be charged if the product is not collected from the manufacturer's service site due to the buyer not providing sufficient information necessary to complete the shipment or due to unpaid fees. The amount of the fee depends on the type of the stored product and its size. The buyer will be informed about the rate of the fees no later than 7 days before the commencement of storage fees. After 28 days of storage, the product can be disposed of at the buyer's expense. Disposal of the product does not release the buyer from his/her obligation to pay the fees due.

Terms of a 3-Year Seller Warranty for Children’s Furniture
Issued by: Connacht Spectrum Ltd T.A. Baby Love
Effective from: 28.02.2025

 

1. Warranty Coverage

This 3-year Warranty applies only to items specifically marked as subject to a 3-year Warranty Policy. Any other items sold by Connacht Spectrum Ltd T.A. Baby Love are covered by the standard 2-year Warranty in accordance with EU consumer law, in compliance with the Consumer Rights Act 2022.

For items under the 3-Year Warranty, this policy covers defects in materials and workmanship for 3 years from the date of purchase. The warranty is valid for the original purchaser with proof of purchase.

 

2. What is Covered?

For items under the 3-Year Warranty Policy, Connacht Spectrum Ltd T.A. Baby Love will repair, replace, or refund products with manufacturing defects, including:

  • Structural defects, including broken or cracked wooden frames.
  • Defective joints, screws, hinges, and mechanical parts that affect functionality.
  • Drawer slides and door mechanisms that fail under normal use.
  • Significant warping or splitting of wood caused by defective materials.

If a repair or replacement is not possible, a partial or full refund may be offered based on the severity of the defect.

 

3. Warranty Exclusions

This warranty does not cover:

  • Normal Wear & Tear – Including minor scratches, dents, or scuffs from regular use.
  • Paint & Surface Coatings – Minor fading, discoloration, or chipping of paint due to wear, exposure to sunlight, or cleaning chemicals. However, severe paint defects due to manufacturing faults (e.g., peeling or bubbling shortly after purchase) are covered.
  • Accidental Damage – Any damage caused by dropping, excessive force, spills, or pet/child activity.
  • Improper Assembly or Use – If the product was assembled incorrectly or used in a way not intended by the manufacturer.
  • Modifications & Unauthorized Repairs – If third-party repairs or alterations were made.
  • Environmental Damage – Including damage from excessive humidity, extreme heat, or prolonged exposure to moisture.
  • Second-Hand or Resold Items – This warranty applies only to the original purchaser with proof of purchase.

 

4. How to Make a Warranty Claim

To make a claim, the customer must:

  1. Contact Connacht Spectrum Ltd T.A. Baby Love via email or phone as soon as the defect is noticed.
  2. Provide a proof of purchase (receipt, invoice, or order confirmation).
  3. Submit clear photos/videos of the defect.
  4. Follow troubleshooting steps if requested.

 

5. Resolution Process

For items covered under the 3-Year Warranty, we will:

  • First Option: Repair – If feasible, we will provide replacement parts or a repair service.
  • Second Option: Replacement – If repair is not possible, we will provide a replacement unit of the same or similar model.
  • Third Option: Partial or Full Refund – If repair or replacement is not feasible, we may offer a partial or full refund based on the extent of the defect.

Timeframe for Resolution:

  • Initial response within 5 business days.
  • Repair or replacement typically processed within 14-21 business days.
  • If replacement stock is unavailable, alternative solutions will be provided.

 

6. Return & Shipping Costs

  • If a repair or replacement is required, return shipping costs are covered by Connacht Spectrum Ltd T.A. Baby Love If a refund is offered as a goodwill gesture when a repair is possible, the customer may be responsible for return shipping.

 

7. Legal Compliance & Consumer Rights

This 3-Year Warranty applies only to items clearly marked as being subject to the 3-Year Warranty Policy. All other items sold by Connacht Spectrum Ltd T.A. Baby Love are covered by the mandatory 2-Year Warranty under Directive (EU) 2019/771, in compliance with Consumer Rights Act 2022

 

8. Contact Information for Claims

Email: contact@babylove.ie
Phone: +353 91734045
Website: www.babylove.ie